How to request a refund for an insured ticket

If you purchased ticket protection when buying your ticket and are unable to attend the event, submit a reimbursement request and attach documents supporting the reason for your claim.

How to submit a request:

Go to: https://eventcartel.com/protection-claims/create;

Enter your order number in the "Order number" field;

In the "Reason" field, select the reason why you are unable to attend the event.

Available reasons:

• Illness / Injury;

• Pregnancy Complication;

• Pre-existing Medical Condition;

• Death;

• Public Transport Failure;

• Flight Disruption;

• Mechanical Breakdown;

• Adverse Weather;

• Home Emergency;

• Theft of Document(s);

• Relocated for Work;

• Armed Forces & Emergency Services Recall;

• Jury Service;

• Court Summons;

• Changes to Examination Dates.

In the "Describe the reason in your own words" field, describe your situation in detail;

Click "+ Add evidence" and attach documents supporting the reason for your claim.

• You can upload up to 5 images or PDF files. Each file must not exceed 20 MB.

Click "Save" to submit your request.

Done! Your reimbursement request has been submitted for review.