I was charged twice for my order
Jun 19, 2026Updated1 min read00
If two identical transactions appear on your bank statement or in your online banking, one of them may be a temporary authorization hold placed during payment processing. This can occur for various reasons, including an unsuccessful payment attempt or the way your bank processes transactions.
These temporary transactions are usually released automatically within 12 hours or sooner. As a result, you will only be charged once for the tickets that were successfully purchased and delivered to you.
If you still see a duplicate charge after 12 hours, please contact our support team
and provide your order details so that we can investigate the issue further.