How to email ticket buyers about important event updates
Sep 1, 2026Updated00
If the date, time, venue, or other information about the event has changed, you can notify buyers about this via email.
To create and send a letter:
- Open the Events section and select the desired event;
- Click the Sales History icon in the upper right part of the page.
The Sales History section will open with a list of clients who purchased tickets to the event.
- Check the needed clients or set the Select flag to select all.
- Open the Actions menu;
- Select Send Email.
The email creation page will open:
- In the Subject field, enter the email subject;
- Add the message text.
If you want to preview how the email will look to recipients, click Preview;
- Click Send to users.
The button will show the number of recipients, for example Send to 125 users.
The button will show the number of recipients, for example Send to 125 users.
A confirmation window for sending will appear:
- Click Send now.
After sending, the email will appear in the Campaigns section with the status Sent. Here you can view the sending date, email subject, number of recipients, and number of opens.
