How to re-seat the customer to a different seat in the seatmap?
Jun 25, 2026Updated00
Re-seat to a different seat
- Log in to your EvenCatrel account
- Go to Events → find the Event you need
- Go to the Sales History
- Find and open the order where you need to change the seats
- Open Ticket Sales in another window
- Select the seats → click Next
- Enter the customer's data for the new order → select Cash → click Pay
Go back to the last order to return tickets back on sale
- click Select all → Order Details → Refund
- Choose Back to stock, no refund → click Refund
- Now you can check the seats on the map
