What is refundable upgrade option?
Life is unpredictable, and since all the tickets sold on EventCartel.com are non refundable by default, we're offering some peace of mind options to the concert goers. In partnership with a 3rd party protection service company we're offering an option to upgrade your booking and receive 100% tickets refund if you cannot attend and can evidence one of the many reasons below.
Refundable Upgrade Terms and Conditions.
You must read the General Conditions of Refund, and the individual reasons section below, for full information on what we will and will not refund for each reason.
Illness / Injury : means an Illness or accidental Injury to a person in the Booking or an Immediate Relative.
Refundable Upgrade Terms and Conditions.
Refunds are provided if
You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below.
Illness / Injury
Pre-existing Medical Condition
Pregnancy Complication
Death of Immediate Family
Public Transport Failure
Flight disruption
Mechanical Breakdown
Adverse Weather
Home Emergency
Theft of Documents
Workplace Redundancy
Jury Service
Court Summons
Armed Forces & Emergency Services Recall
Relocated for Work
Changes to Examination Dates
You must read the General Conditions of Refund, and the individual reasons section below, for full information on what we will and will not refund for each reason.
General Conditions of Refund
- We do not refund for any reason associated with a Communicable Disease pandemic or epidemic, including Covid-19.
- Any reason for refund must not be foreseeable at the time You made the Booking.
- We do not refund if You made Your Booking by mistake, or it is no longer wanted or needed.
- You must make all arrangements to Attend the Booking, including arranging any necessary travel or documents, and allowing suitable travel time.
- We may ask for any reasonable additional evidence required to support your application, which may include proof of eligibility and intent to Attend.
- You will be asked to provide supporting evidence at Your own expense.
- Maximum refund value per person will not exceed the total face ticket value of their share of the Booking
Requesting a Refund
To apply for a Refund, simply send a request to support@eventcartel.com with your order number. The application must be completed up to 30 days after the Event Date.
DEFINITIONS:
DEFINITIONS:
Illness / Injury : means an Illness or accidental Injury to a person in the Booking or an Immediate Relative.
What is NOT COVERED:
- Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking.
- Telephone or online consultations.
- Where You have not been physically examined by a Doctor prior to the date of the Event.
- Conditions that are unpredictable and the event is more than two months in the future.
EVIDENCE REQUIRED FOR REFUND:
Official Doctor’s note or Medical Certificate confirming:
- The details of the illness or injury,
- The date it first occurred,
- A statement that it prevents the person from Attending.
- Proof of relationship.
Pre-existing Medical Condition: means a physical or mental health condition that You already had when You made the Booking that would not normally prevent You Attending.
What is NOT COVERED:
- Where guidelines for Your pre-existing medical condition would normally prevent You from Attending the event.
- Telephone or online consultations.
- Conditions that are unpredictable and the event is more than two months in the future.
- Pre-existing medical conditions of Immediate Relatives.
EVIDENCE REQUIRED FOR REFUND:
Doctor’s note or Medical Certificate confirming:
- Details of the illness,
- The date it changed,
- That it prevents the person from Attending.
Pregnancy Complication: means a complication of pregnancy You were unaware of when Booking and which means You cannot Attend the event.
What is NOT COVERED:
- Normal Pregnancy.
EVIDENCE REQUIRED FOR REFUND:
Doctor’s note or Medical Certificate confirming:
- Details of the complication,
- The date it occurred,
- That it prevents the person from Attending the event.
Death: means Your death any time prior to the event or the death of an Immediate Family member or any person(s) in the Group due to Attend the event, up to 35 days prior to the date of the Booked event.
What is NOT COVERED:
- Where you cannot provide evidence that the person was within Your Immediate Family or in the Group due to Attend the event.
EVIDENCE REQUIRED FOR REFUND:
- A death certificate.
- Proof of relationship.
Public Transport Failure: means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the Event.
What is NOT COVERED:
- If there is a financial failure of any Transport provider.
- Heavy traffic or road closures.
EVIDENCE REQUIRED FOR REFUND:
- Confirmation of failure or disruption of the public transport. (This can normally be obtained from the transport company’s website).
Flight disruption: means cancellation or significant delay of flight(s) which You were unaware of before the date of the Booking, that prevents You from Attending Your event.
What is NOT COVERED:
- If You were aware of the disruption prior to the date of the Booking and did not make reasonable suitable alternative travel arrangements.
- If there is a financial failure of any Transport provider.
- If You have not allowed sufficient time between flights.
- If You have only secured a standby position for the flight.
EVIDENCE REQUIRED FOR REFUND:
- A copy of Your airline ticket and notice of cancellation or disruption from the airline.
Mechanical Breakdown: means in the 24 hours prior to the event, the mechanical breakdown, accident, fire or theft of your vehicle taking You to the event.
What is NOT COVERED:
- If You did not leave sufficient time to travel to the event.
- If You did not make reasonable alternative arrangements to Attend the event.
- Somebody else's vehicle breakdown
EVIDENCE REQUIRED FOR REFUND:
- Breakdown – A copy of the call out note from a national breakdown recovery service.
- An incident number or report from the Police or relevant traffic authority.
- A proof of broken vehicle ownership
Adverse Weather: means weather where a Government Agency has issued warnings not to travel which mean You cannot Attend the event.
What is NOT COVERED:
- Adverse weather with no Government Agency warnings not to travel.
EVIDENCE REQUIRED FOR REFUND:
- A copy of the travel warning from the Government Agency.
- Confirmation of relevant route closures.
Home Emergency: means a Burglary, Fire, Malicious Damage or Flood at Your main private residence within 48 hours immediately before the event.
What is NOT COVERED:
- Any Home Emergency for which You cannot provide Evidence as below.
- Any Home Emergency for which You cannot provide Evidence as below.
EVIDENCE REQUIRED FOR REFUND:
- Burglary, Flood, Malicious Damage – A Police reference number or evidence from the submission of a claim to Your home insurance company.
- Fire – A report from the fire service and/or police.
Theft of Document(s): means the theft of a document necessary for the event, which cannot be replaced in time for the event.
What is NOT COVERED:
- If the documents can be replaced in advance of the event date or on the day of.
- Lost documents.
- Lost documents.
EVIDENCE REQUIRED FOR REFUND:
- A police report or crime number to confirm the theft dated within 24 hours of the theft taking place. (Self-declaration not accepted)
Relocated for Work: means a requirement to move address imposed on You by Your current employer, unknown to You at the date of Booking your event tickets. The move may be temporary or permanent and must be to a location that makes the travel requirement to Your event unreasonable.
What is NOT COVERED:
-Attendance at business meetings and business travel.
- Any temporary relocation for work must be for a period of at least 3 months.
- Voluntary relocation or where you are changing employer for a new role.
- Where You are the business owner or registered Director, or a member of Your family is.
EVIDENCE REQUIRED FOR REFUND:
- A letter from Your current employer on an official letterhead confirming the verifiable relocation details.
Armed Forces & Emergency Services Recall: means You as a member of the Armed Forces, Reserve Armed Forces or Emergency Services are recalled to work on the date of the event or are posted overseas and cannot Attend the Booking.
What is NOT COVERED:
- You were aware of or had scheduled work on the date of the event, prior to making the Booking.
- You were aware of or had scheduled work on the date of the event, prior to making the Booking.
- You made an unsuccessful request for annual leave for the date of the event.
EVIDENCE REQUIRED FOR REFUND:
- A note from Your Commanding Officer or Line Manager to confirm being called into work or duty and that this was not Your original schedule.
Jury Service: means a summons for You to Attend Jury Service over the date of the event of which You were unaware at the time of making the Booking.
What is NOT COVERED:
- Any Jury Service for which You cannot provide Evidence as below.
- Any Jury Service for which You cannot provide Evidence as below.
EVIDENCE REQUIRED FOR REFUND:
- A copy of the letter requiring Jury Service.
Court Summons: means You are summoned to appear as a witness in court proceedings on the day of the event of which You were unaware of the time of making the Booking.
What is NOT COVERED:
- Any Court Summons in which You are not there as a witness, including civil and criminal cases where you are involved in the case yourself as the plaintiff or defendant.
EVIDENCE REQUIRED FOR REFUND:
- A copy of the Court Summons.
Changes to Examination Dates: means the unforeseen change of the date of an examination that You are already registered to the day(s) of the event.
What is NOT COVERED:
- If You failed the examination previously and had to re-sit.
- Where the examination is being provided by a commercial business (not by an educational board).
EVIDENCE REQUIRED FOR REFUND:
- A copy of a notice from the examination body, school, college, university confirming the change of date.
Specific reasons where refunds will not be provided:
We do not refund for non-Attendance of an event directly or indirectly associated with:
- actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure;
- naturalization, visa, in-vitro fertilization or other appointments;
- failing to comply with any law;
- any Booking emanating from Cuba, Iran, North Korea, Russia, Sudan or Syria;
- where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.
- if it exceeds 18 months from the date originally booked to the conclusion of the transacted event.
IMPORTANT:
Any translation of this document from English is for assistance and information only. In event of a Refund Application the English language version shall be the basis of settlement. These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.
IMPORTANT:
Any translation of this document from English is for assistance and information only. In event of a Refund Application the English language version shall be the basis of settlement. These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.
This is not an insurance policy. A Refundable Booking Upgrade is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.